Description

Charter Whyman Estate Agents is looking for an experienced and professional Property Manager to join our team in Letchworth.

The Property Manager will be responsible for overseeing a portfolio of residential properties and will act as the main point of contact for both landlords and tenants. The role involves managing the day-to-day running of properties and ensuring a high level of service throughout the tenancy.

Key responsibilities will include:

• Managing a portfolio of residential properties from tenancy commencement through to renewal and check-out.
• Acting as the primary point of contact for landlords and tenants, dealing with enquiries and resolving issues promptly and professionally.
• Arranging and conducting property inspections and preparing reports for landlords.
• Coordinating maintenance, repairs and contractors, ensuring issues are dealt with efficiently and keeping landlords and tenants informed.
• Ensuring properties and tenancies remain compliant with relevant legal, regulatory and safety requirements.
• Managing tenancy renewals, rent reviews, check-ins and check-outs.
• Monitoring rent payments and arrears and taking appropriate action where required.
• Preparing and maintaining accurate tenancy and property documentation.
• Keeping property records and compliance information up to date on the company’s systems.
• Working closely with colleagues across the sales and lettings teams to ensure a smooth and efficient service.
• Providing a consistently high level of customer service to landlords, tenants and contractors.
• Identifying and resolving problems proactively, while maintaining Charter Whyman’s professional standards and reputation.

Requirements

The successful candidate will ideally have:

• Previous experience in residential property management or lettings.
• Strong knowledge of the residential lettings process and tenancy management.
• A good working knowledge of relevant housing legislation, regulations and compliance requirements.
• Excellent communication and customer service skills, with the ability to build strong relationships with landlords and tenants.
• The confidence to deal professionally with difficult or sensitive situations, complaints and disputes.
• Strong organisational and time-management skills, with the ability to manage multiple properties and competing priorities.
• Excellent attention to detail and a methodical approach to record-keeping and administration.
• Good problem-solving skills and a proactive, can-do approach.
• Experience using property management software, CRM systems, spreadsheets, email and other standard office technology.
• The ability to work independently while also being a strong team player.
• A professional, honest and reliable approach that reflects Charter Whyman’s values of honesty, integrity and professionalism.
• A results-driven attitude and a genuine commitment to delivering excellent service.
• ARLA/Propertymark or equivalent industry qualifications would be an advantage.
• A full driving licence and the ability to travel locally for property inspections and visits.