Description
Job Specification
Lettings Manager
Location: London (Office Based)
Hours: Monday to Friday, 9:00am – 5:00pm
Employment Type: Full-Time
About the Company
An established and growing international property consultancy specialising in residential property investment, lettings, and asset management is seeking an experienced and ambitious Lettings Manager to lead and develop its lettings department.
This is an excellent opportunity for someone who enjoys taking ownership, leading a team, driving operational excellence, and playing a key role in shaping the future growth of a successful property business.
The Role
We are seeking an experienced Lettings Manager who can confidently oversee the day-to-day running of a busy lettings department.
This is a hands-on management role, ideal for someone who understands the full lettings process, enjoys developing people, and is motivated by the opportunity to build and improve a high-performing team.
You will be responsible for ensuring an exceptional experience for landlords and tenants while supporting the continued growth and success of the lettings operation.
Key Responsibilities
Manage the day-to-day operations of the lettings department.
Lead, mentor, motivate and develop the lettings team.
Oversee the full lettings process from instruction through to move-in.
Ensure compliance with all relevant lettings legislation and industry regulations.
Build and maintain strong relationships with landlords, tenants, contractors, and external partners.
Monitor departmental performance and identify opportunities for improvement.
Implement efficient systems and processes to support business growth.
Work closely with senior management to develop and expand the lettings department.
Support recruitment, onboarding, and training as the team grows.
Handle escalated landlord and tenant enquiries professionally and effectively.
Maintain consistently high standards of customer service.
About You
We are looking for someone who is:
An experienced Lettings Manager or Senior Lettings Negotiator ready for the next step.
Highly organised with excellent attention to detail.
A confident leader who enjoys developing and motivating a team.
Ambitious, driven, and eager to help grow a successful department.
Commercially minded with strong problem-solving abilities.
Professional, approachable, and customer-focused.
Comfortable working in a fast-paced environment and managing competing priorities.
A proactive individual who takes ownership and accountability.
Essential Requirements
Previous experience managing a residential lettings team.
Strong knowledge of the UK lettings process and current legislation.
Proven leadership and people management experience.
Excellent communication and interpersonal skills.
Strong organisational and administrative abilities.
Experience using property CRM systems.
Good working knowledge of Microsoft Office.
Desirable
ARLA Propertymark qualification (or working towards).
Experience managing and growing a residential lettings portfolio.
Experience implementing operational improvements and developing teams.
Full UK driving licence (preferred but not essential).
What We Offer
Monday to Friday working hours (9:00am – 5:00pm).
Competitive salary based on experience.
Performance-related bonus opportunities.
Career progression within a growing property business.
Supportive and collaborative working environment.
Opportunity to build and shape a successful lettings department.
Ongoing professional development and training.
Who We're Looking For
This role would suit someone who already understands the lettings industry and is looking for the opportunity to make a genuine impact.
We are looking for an ambitious leader who wants more than simply maintaining an existing department — someone who wants to help develop, improve, and grow a successful lettings operation.
If you are passionate about property, enjoy leading people, and are looking for the next step in your career, we would welcome your application.
